Update Shipping & Returns

Support


We are going through critical moments, a health emergency that has completely turned our lives and our priorities upside down.
We have all set ourselves so many limits and we are changing our habits in these very different days.
We decided that the website mantero.com, although with a reduced service and in compliance with all the rules,
remains open to bring a wave of color and positivity in your homes.


Some specifications:


SHIPMENTS -

the shipping and delivery service may be delayed;
your parcel will be entrusted to certified couriers who will deliver it as soon as possible,
given the non-priority nature of its content.


RETURNS -

The returns service has been reactivated.
We have extended the return period, which has now become 30 days, starting from 15/04.
We ask you to contact our Customer Service before making the return in order to give you all the information and updates on the subject


CONTACTS -

Our Customer Service remains at your disposal for any information from Monday to Friday, from 08:30 AM until to 1:00 PM and form 2.30 PM until to 6:00 PM.
by phone (+39) 041/83 800 39 or by email at: customercare.shop@mantero.com


We are sure of your understanding;
all this may seem like a disservice in normal times, whereas it is a matter of scrupulous management of a new and complex situation.